Alpha Labs

End User License Agreement

Last Modified on June 9, 2026

Important: Please read this agreement carefully before continuing to use this Software.

Section 16 of this End User License Agreement contains a binding arbitration clause and class action waiver.

THIS SECTION CONTAINS A BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER. IT AFFECTS YOUR LEGAL RIGHTS. PLEASE READ IT CAREFULLY.

This End User License Agreement (the “Agreement”) applies to the De-Feedback (the “Software”), provided by Alpha Labs LLC (“Alpha Labs”).

NOTICE TO PURCHASERS: Your purchase or download of the Software provides you with a license to use the Software under the terms of this Agreement - it is not a transfer of ownership. When you “buy” or “purchase” the Software, you are acquiring a license to use the Software according to these terms. The full terms and conditions of this license are detailed below.

1. Acceptance of Terms

By continuing to use the Software, you agree as follows:

1.1. You understand and intend that this Agreement is a legally binding agreement and the equivalent of a signed, written contract;

1.2. You will use the Software in accordance with applicable laws and regulations and in accordance with the terms and conditions in this Agreement as it may be amended by Alpha Labs from time to time; and

1.3. You understand, accept, and have received this Agreement and its terms and conditions, and acknowledge and demonstrate that you can access this Agreement.

If you do not agree with the terms and conditions in this Agreement, please discontinue all further use of the Software.

2. Alpha Labs’s License to You

Upon purchase, Alpha Labs grants you a single, non-exclusive, and limited personal license to access and use the Software. This license is conditioned on your continued compliance with the terms and conditions in this Agreement. You may not copy, decompile, reverse-engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of the Software, any updates, or any part thereof (except as and only to the extent that any foregoing restriction is prohibited by applicable law or to the extent as may be permitted by the licensing terms governing use of any open-sourced components included with the Software).

You may transfer your license to another user, but if you do so we will not offer technical support beyond the first transfer away from the original purchaser.

3. Messages from Alpha Labs

You understand that you may receive business-related communications from Alpha Labs through the Software or through email, such as product and other announcements, and administrative notices. You agree that these communications are not “unsolicited commercial email advertisements” and you agree to receive them.

Marketing-related email messages will be accompanied by instructions for opting out.

4. Support Services

Alpha Labs may, in its sole discretion, provide you with customer and technical support services related to the Software (“Support Services”). Alpha Labs is not required to provide Support Services unless otherwise required by applicable law. No failure to provide, or to continue to provide, Support Services will be a default of Alpha Labs under this Agreement. Any supplemental software code provided to you as part of the Support Services will be treated as part of the Software, and as between you and Alpha Labs will be and remain the sole property of Alpha Labs and will be subject to the terms and conditions of this Agreement.

Alpha Labs customer support may be reached by contacting us at support@alphalabsaudio.com. You agree that you will look solely to Alpha Labs in connection with Support Services.

5. Modification, Termination, and Monitoring of the Software

Alpha Labs reserves the right to modify or discontinue, temporarily or permanently, the Software (or any part of the Software) with or without notice at any time. You agree that Alpha Labs will not be liable to you or any third party for any modification, suspension, or discontinuance of the Software.

Alpha Labs reserves the right to monitor use of the Software to determine compliance with this Agreement, as well as the right to edit, refuse to post, or remove any Content, information, or materials, in whole or in part, at our sole discretion. We reserve the right to refuse access to the Software to anyone, or terminate any License, for any reason, at any time.

6. Security of Data Transmission and Storage

Electronic communications using the Software or the website may not always be encrypted. You acknowledge that there is a risk that data, including email, electronic communications, and personal data, may be accessed by unauthorized third parties when communicated between you and Alpha Labs or between you and other parties.

Alpha Labs and its affiliates and agents are permitted, but not obligated, to review or retain your communications.

7. Hyperlinks

The Software or our website may contain links to other sites and software applications, including through display advertisements (the “Linked Services”). Alpha Labs does not control the Linked Services, and Alpha Labs and its affiliates and agents make no representations whatsoever concerning the content, accuracy, security or privacy of those Linked Services. The fact that Alpha Labs has provided a link to an external location is not an endorsement, authorization, sponsorship, or affiliation with respect to such Linked Services, its owners, or its providers. There are risks in using any information, software, or products found on the Internet, and Alpha Labs cautions you to make sure you understand these risks before retrieving, using, relying upon, or purchasing anything via the Internet. You agree that under no circumstances will you hold Alpha Labs or its affiliates or agents liable for any loss or damage caused by use of or reliance on any content, goods, or services available on Linked Services.

8. Trademarks and Copyrights

The Software is owned by Alpha Labs and is protected by United States copyright laws and international treaty provisions. All Software content, trademarks, services marks, trade names, logos, and icons are proprietary to Alpha Labs or are used under license from a third party. Nothing contained in the Software should be seen as granting any license or right to use any trademark displayed in the Software without the written permission of Alpha Labs or such third party that may own the trademarks displayed in the Software. Your use of the trademarks displayed in the Software, or any other content in the Software, except as provided in this Agreement, is strictly prohibited.

Intellectual property displayed through the Software is either the property of, or used with permission by, Alpha Labs. You are prohibited from using or authorizing the use of this intellectual property unless specifically permitted under the Agreement. Any unauthorized use of this intellectual property may violate copyright laws, trademark laws, the laws of privacy and publicity, or other regulations and statutes.

9. Disclaimer of Warranties

Your use of the Software is entirely at your own risk.

The Software is provided by Alpha Labs on an as-is basis. Alpha Labs expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement.

Alpha Labs makes no warranty that (i) the Software will meet your requirements, (ii) that operation of the Software will be uninterrupted, timely, secure, or error-free, or (iii) the results that may be obtained from the use of the Software will be accurate or reliable.

No advice or information, whether oral or written, obtained by you from Alpha Labs, or through the Software creates any warranty regarding the Software not expressly stated in this Agreement.

Because some states or jurisdictions do not allow the disclaimer of implied warranties, the foregoing disclaimer may not apply to you.

10. Limitation of Liability

You expressly understand and agree that Alpha Labs is not liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including damages for loss of profits, goods, goodwill, use, data, or other intangible losses (even if Alpha Labs has been advised of the possibility of such damages), resulting from the use or the inability to use the Software or any other matter relating to the Software, and without regard to whether such damages, or claims of damages arise based in contract, tort or otherwise.

Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, the liability of Alpha Labs and its affiliates will be limited to the fullest extent permitted by law.

11. Indemnification

You agree to indemnify and hold Alpha Labs and its affiliates, officers, agents, and employees harmless from any claim, demand, loss, costs, or expense, including attorneys’ fees, made by any person or entity arising out of your violation of this Agreement, state or federal laws or regulations, or any other person’s rights, including infringement of any copyright or violation of any proprietary or privacy right. Under no circumstances will Alpha Labs or its affiliates or agents be liable for any damages of any kind that result from the use of, or the inability to use, the Software, including any liability based on Alpha Labs’s negligent acts.

12. Your Personal Information

Certain personal and other information that we collect, process, and share is subject to our Privacy Policy. As a condition of using the Software you agree to the terms of the Privacy Policy, as it may be changed from time to time. Our Privacy Policy, which is incorporated here by reference, is located at https://www.alphalabsaudio.com. You agree that your use of the Software is subject to the Privacy Policy.

13. Disclosures Required by Law

Alpha Labs reserves the right to disclose any information, including personally identifiable information about you, as necessary to satisfy any applicable law, regulation, legal process, or governmental request. Alpha Labs reserves the right to fully cooperate with any law enforcement authorities or court order requesting or directing Alpha Labs to disclose the identity of any user believed to be in violation of this Agreement.

By accepting this Agreement, you waive all rights and agree to hold Alpha Labs harmless from any claims resulting from any action taken by Alpha Labs during or because of its investigations or from any actions taken as a consequence of investigations by either Alpha Labs or law enforcement authorities.

14. Legal Compliance

By using the Software, you represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.

15. Governing Law; Mediation; Jurisdiction

The Agreement, and all future agreements you enter into with Alpha Labs, unless otherwise indicated on such other agreement, will be governed by the laws of the State of Oregon. This is the case regardless of whether you reside or transact business with Alpha Labs, or any of its affiliates or agents, in the State of Oregon or elsewhere. Unless a dispute would be governed by the terms of Section 16 below, you agree to submit to the personal and exclusive jurisdiction of the courts located within the city of Salem, Oregon, United States.

For EU users only: In the event of a dispute relating to the interpretation, performance, or validity of this Agreement, an amicable solution can be sought before any legal action. You can file your complaint with Alpha Labs by sending a message via email to support@alphalabsaudio.com. In case of failure, you can, within one year of the failed request, have recourse to an Alternative Dispute Resolution procedure by filing an online complaint on the European Commission’s Online Dispute Resolution website: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage. If out-of-court dispute resolutions fail, the dispute may be brought before the competent courts.

16. Binding Arbitration

THIS SECTION CONTAINS A BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER. IT AFFECTS YOUR LEGAL RIGHTS. PLEASE READ IT CAREFULLY.

Any dispute or claim relating in any way to your use of the Software (each, a “Claim”) will be resolved by binding arbitration, rather than in court (except that you may assert claims in small-claims court if your claims qualify). You agree that each Claim must be brought individually.

YOU AND ALPHA LABS AGREE THAT (i) THERE IS NO RIGHT OR AUTHORITY FOR ANY DISPUTE TO BE ARBITRATED ON A CLASS ACTION BASIS OR TO UTILIZE CLASS ACTION PROCEDURES; (ii) THERE IS NO RIGHT OR AUTHORITY FOR ANY DISPUTE TO BE BROUGHT IN A PURPORTED REPRESENTATIVE CAPACITY OR AS A PRIVATE ATTORNEY GENERAL; AND (iii) NO ARBITRATION MAY BE JOINED WITH ANY OTHER ARBITRATION.

The Federal Arbitration Act and federal arbitration law apply to this Agreement and this binding arbitration clause.

The arbitrator will have the authority to decide all issues of arbitrability, including the scope and enforceability of this arbitration agreement. Any dispute will be resolved by binding arbitration pursuant to the JAMS Streamlined Arbitration Rules and Procedures, which are incorporated herein by reference and available at https://www.jamsadr.com/rules-streamlined-arbitration/.

Arbitration is a process with no judge or jury – an arbitrator will review the arguments in the dispute and award damages and other relief just like a court would. The arbitrator must follow this Agreement as a court otherwise would. Court review of the arbitration award is limited under the Federal Arbitration Act.

To start an arbitration, you must send an email to support@alphalabsaudio.com describing your Claim and requesting arbitration, or we may do the same by sending a written notice requesting arbitration to your address. The payment of the initial filing fees will be made by the party filing the Claim, and any other filing and other fees will be apportioned as directed by the JAMS rules. The arbitration will take place in Salem, OR, United States, unless the Parties agree to video, phone, or internet connection appearances.

Except as otherwise set forth below, you may seek any remedies available to you under federal, state or local laws in an arbitration action. As part of the arbitration, both you and Alpha Labs will have the opportunity for discovery of non-privileged information that is relevant to the Claim. The arbitrator will provide a written statement of the arbitrator’s decision regarding the Claim, the award given (including any attorneys’ fees and costs awarded), and the arbitrator’s findings and conclusions on which the arbitrator’s decision is based.

Notwithstanding the terms of this Section, either of us may bring a lawsuit in court for equitable relief, for any misuse or infringement of intellectual property rights, or for any Claim related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use of the Software.

BY AGREEING TO THIS ARBITRATION PROVISION, YOU UNDERSTAND THAT YOU AND ALPHA LABS WAIVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL.

You and Alpha Labs agree that if any portion this Section is found illegal or unenforceable, that portion will be severed and the remainder of the Section will be given full force and effect.

17. Miscellaneous Terms

17.1. Agreement Revisions. This Agreement may only be revised in writing by Alpha Labs, or by Alpha Labs’s publication of a new version on the Software.

17.2. Force Majeure. Alpha Labs is not liable for any delay or failure to perform resulting from causes outside the reasonable control of Alpha Labs, including without limitation any failure to perform hereunder due to unforeseen circumstances or cause beyond Alpha Labs’s control such as acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

17.3. No Partnership. You agree that no joint venture, partnership, employment, or agency relationship exists between you and Alpha Labs because of this Agreement or your use of the Software.

17.4. Assignment. Alpha Labs may assign this Agreement, in whole or in part, to any person or entity at any time with or without your consent. You may not assign the Agreement without Alpha Labs’s prior written consent, and any unauthorized assignment by you will be null and void.

17.5. Severability. If any part of this Agreement is determined to be void, invalid or unenforceable, then that portion will be severed, and the remainder of the Agreement will be given full force and effect.

17.6. Attorneys’ Fees. In the event any litigation is brought by either party in connection with this Agreement, the prevailing party in such litigation will be entitled to recover from the other party all the reasonable costs, attorneys’ fees and other expenses incurred by such prevailing party in the litigation.

17.7. No Waiver. Our failure to enforce any provision of this Agreement will in no way be construed to be a present or future waiver of such provision, nor in any way affect the right of any party to enforce every such provision thereafter. The express waiver by us of any provision, condition or requirement of this Agreement will not constitute a waiver of any future obligation to comply with such provision, condition or requirement.

17.8. Equitable Remedies. You hereby agree that Alpha Labs would be irreparably damaged if the terms of this Agreement were not specifically enforced, and therefore you agree that we will be entitled, without bond, other security, or proof of damages, to appropriate equitable remedies with respect to breaches of this Agreement, in addition to such other remedies as we may otherwise have available to us under applicable laws.

17.9. Entire Agreement. This Agreement, including the documents expressly incorporated by reference, constitutes the entire agreement between you and Alpha Labs with respect to the Software and supersedes all prior or contemporaneous communications, whether electronic, oral or written, between you and Alpha Labs with respect to the Software.

Privacy Policy

Last Modified on June 9, 2026

What’s in this Privacy Policy?

This Privacy Policy explains:

What information we collect about you

How we use that information

What information we share with others

Your rights and choices about your information

What does this Privacy Policy cover?

We are Alpha Labs LLC (“Alpha Labs”, “we”, or “us”). This Privacy Policy applies to De-Feedback, Transient Magnifier, and any other software or other services we may offer in the future. (we’ll refer to this as the “Service”).

By using the Service, you agree to the terms of this Privacy Policy. Please read our End User License Agreement as well, for general guidance about your use of the Service. Except as otherwise expressly agreed, this Privacy Policy and our End User License Agreement are the complete agreement between you and Alpha Labs.

What Information Do We Collect?

We collect and process different types of personal data depending on how you interact with our Service. Here’s an overview of the information we collect:

Contact Information

When you interact with us, such as when you reach out to us via our contact form, we collect certain contact information such as your email address and name.

Transaction Information

When you make purchases or other transactions through our Service, we or our payment processor collect certain payment and transaction information, including your payment method (which is only collected by our payment processor), geographic region and purchase history. Please note that we do not store complete payment card information - this is handled by our secure payment processors. Our payment processor is Fastspring, and data that they collect is covered under their Privacy Policy.

Hardware Information

When you enter a license key into the Service, the Service collects certain identifying information such as information on your hardware in order to verify your license with the Softwarekey server. No personally identifiable information is collected. After that verification period, the Service itself does not collect any information beyond storing its own settings.

We use this information to comply with financial regulations, handle purchases, maintain purchase records, manage refunds and disputes, prevent fraudulent activity, and process transactions and subscriptions.

How Do We Share Your Information?

Payment Processors: We share data with our third-party payment processors (we use Fastspring for payment processing) partners to comply with financial regulations, detect suspicious transactions, handle chargebacks, handle payment disputes, manage subscriptions, prevent credit card fraud, prevent fraudulent transactions, process international payments, process payments and transactions, process refunds, validate billing information, and verify payment methods.

Security Partners: We share data with certain security partners to host our services and store your data securely, prevent spam and abuse, manage databases and infrastructure, deliver content efficiently, manage user authentication, and provide content delivery services.

How long do we keep your data?

We only keep your personal data as long as it’s required to provide you with the Service. Sometimes a longer period might be required by law. After that, we will delete your personal data within a reasonable time.

Please note that we may retain some data, if necessary to:

resolve disputes,

enforce our user agreements,

follow any technical and legal requirements related to the Service.

Children’s privacy rights

We don’t knowingly collect any personal data from children under the age of 13. We also don’t knowingly allow them to create accounts, sign up for newsletters, make purchases, or use the Service.

We may also limit our personal data processing for EU users between 13 and 16.

We take children’s privacy seriously and encourage parents to play an active role in their children’s online experience. If you have any concerns about your child’s personal data, please contact us at support@alphalabsaudio.com.

Your Rights and Choices

We believe in giving users control over their personal data. This section outlines your rights (some of which may be based on where you reside) and how to exercise them.

All Users:

Regardless of your location, you have the right to:

Request deletion of your personal data

Opt out of marketing communications

Access and update your account information

Control cookie settings through your browser

Manage notification preferences

If you would like to exercise any of those rights, please email us at support@alphalabsaudio.com. We may ask for additional info to verify that you’re the owner of that data.

EU and UK Residents:

We are regulated under the General Data Protection Regulation (GDPR), which applies across the European Union. We are responsible as a controller of personal data for GDPR purposes.

Additionally, UK residents have similar rights to the above under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For more information on your rights under the UK GDPR, you can visit the Information Commissioner's Office (ICO) website at www.ico.org.uk.

Legal Basis for processing your personal data:

In accordance with the General Data Protection Regulation (GDPR) and UK data protection law, we process your personal data based on the following legal grounds:

Consent. For personal data collected when you provide it to us directly, we may rely on your explicit consent. In these situations, you have the right to withdraw your consent at any time (see “How to Contact Us” below).

Contractual Obligations. We process specific sets of your data to fulfill our contractual obligations to you. This encompasses actions like account creation, operating financial aspects of the Service, and general Service operations and delivery.

Legitimate Interests. For certain data processing activities, we rely on our legitimate business interests. This includes activities like Service error correction, updates, and improvements, and ensuring a safe user environment.

Legal Compliance. There are instances where we’re legally mandated to process your data. This could be due to regulatory requirements, legal requests, or for the prevention of fraud and illegal activities.

Your rights under GDPR and UK GDPR:

Under the GDPR, EU and UK residents have several important rights:

You can request a copy of your personal data

You can ask us to correct that personal data, delete it, or request that we use it only for certain purposes.

If you’ve consented to our processing, you can change your mind and ask us to stop using your personal data. For example, you can unsubscribe from our mailing list at any time – just click the link in each marketing email.

In some circumstances, you can ask us not to use automated processing or profiling about you.

If you would like to exercise any of those rights, please email us at support@alphalabsaudio.com. We may ask for additional info to verify that you’re the owner of that data.

Also, in some cases where the law requires it, we may not be able to help with the above requests.

US Residents - State-Specific Privacy Rights:

For residents of states with comprehensive privacy laws (including California, Virginia, Colorado, Connecticut, Utah, Texas, and Oregon), you may have additional rights, depending on your state’s law. These include:

Access and Control Rights

Request a copy of your personal data

Correct inaccurate personal information

Request deletion of your personal data

Receive your data in a portable format

Right to Opt Out of:

Targeted advertising

Sale of personal data

Profiling and automated decision-making

Important Notes

In addition to the above rights, we also agree to the following with respect to US users’ personal data:

We will not discriminate against you for exercising your rights

We do not sell personal data as defined by state privacy laws

We do not engage in automated decision-making that produces legal effects

We protect sensitive personal data with additional safeguards

California Resident Rights

In addition to the above rights, for California residents under the California Consumer Privacy Act (CCPA), you have the right to designate an authorized agent to make requests on your behalf.

If you would like to exercise any of those rights, please email us at support@alphalabsaudio.com. We may ask for additional info to verify that you’re the owner of that data.

Canadian Residents:

For Canadian residents, we are committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA). PIPEDA’s ten fair information principles include accountability, identifying purposes, consent, limiting collection, limiting use, disclosure and retention, accuracy, safeguards, openness, individual access, and challenging compliance.

Under PIPEDA, you have certain rights regarding your personal information. These rights include:

Right to Access: You have the right to access the personal information we hold about you and request a copy of that information.

Right to Rectification: If you believe that any of the personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.

Right to Withdraw Consent: If you have previously provided your consent for the collection, use, or disclosure of your personal information, you have the right to withdraw that consent at any time. Please note that withdrawing your consent may affect our ability to provide certain services to you.

Right to Object: You have the right to object to the collection, use, or disclosure of your personal information for certain purposes, such as direct marketing.

Right to Erasure: In certain circumstances, you have the right to request the deletion or removal of your personal information from our records.

Right to Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format, and to transmit that information to another organization.

If you would like to exercise any of those rights, please email us at support@alphalabsaudio.com. We will respond to your request or inquiry within a reasonable timeframe and in accordance with applicable laws. We may ask for additional info to verify that you’re the owner of that data.

Please note that there may be limitations on these rights as set out in PIPEDA or other applicable laws.

Brazilian Residents:

We are regulated under the Lei Geral de Proteção de Dados (“LGPD”), which applies to Brazilian residents.

Under the LGPD, Brazilian residents have several important rights:

Know when we use your personal data

Access your personal data, correct any errors, or delete your personal data

Anonymize, block, or delete data that we don’t need or are not processing in compliance with the LGPD

Request we transfer your data to another provider

Be informed about who we share your data with

Be informed about your ability to deny consent and any consequences

To revoke your consent

These rights apply to any personal data collected or processed in Brazil, as well as any personal data processed for the purpose of providing goods or services in Brazil.

If you would like to exercise any of those rights, please email us at support@alphalabsaudio.com. We may ask for additional info to verify that you’re the owner of that data.

International Data Transfers

Our headquarters is in the United States. No matter where you live, by using the Service you consent to the processing and transfer of your personal data in and to the United States. This processing will be under the privacy policies of third parties that we share personal data with.

If you would like more information, please contact us (see “How to contact us” below).

Security Measures

We have taken steps and put security measures in place to prevent the accidental loss or misuse of personal data. The most important security measure we take is that we limit how much information we collect, if we collect any at all.

For example, we limit access to those who have a genuine business need. Those processing your information will do so only in an authorized manner.

We use other security measures, as well:

Anti-virus software

Business Continuity Plan

Encryption at rest

Encryption in transit

Firewall

Lastly, we have procedures in place to deal with any suspected data security breach. We’ll notify you and any applicable regulator of a suspected data security breach when legally required.

Resolving Disputes

We hope that we can resolve any questions or concerns you raise about our use of your personal data.

Please contact us at support@alphalabsaudio.com to let us know if you have questions or concerns. We will do our best to resolve the issue.

For EU residents, the GDPR also gives you right to lodge a complaint with a supervisory authority. You may do this in the EEA state where you live, work, or where any alleged infringement occurred.

Changes to This Privacy Policy

We last updated this Privacy Policy on June 9, 2026.

We may make further updates from time to time, which will be reflected in the latest version posted on the Service. For major changes, if we have your email address on file, we will inform you via email. Otherwise, we will post a message on our website or social media pages about the change.

How to Contact Us

Please contact us if you have any questions about this Privacy Policy or your personal data.

You can do so using the following contact info:

Email: support@alphalabsaudio.com

Postal Mail: 5394 Seeger Ln SE, Salem, OR 97306